AI credits
Failed paid AI generations should restore credits or create a refund workflow.
Refunds
Refund and credit handling must be clear before paid launch.
AI credits, promotions, item payments, shipping issues, and disputes use different review paths. Money movement must be auditable and webhook-driven.
Promotions
Promotion refunds depend on eligibility, removal reason, activation timing, and approved policy.
Items
Local/direct sales are outside protected checkout. Eligible Pro Individual and Store/Business shipped purchases follow WBMJ review, evidence, tracking, delivery, Arkansas law terms, and payment-provider rules.
Launch approval boundary
Final refund, back-charge, dispute, transfer, and payout actions require approved policy and auditable Genesis Admin/operator approval before live money movement.